Careers - Africa Merchant Assurance Co. Ltd(Amaco)

Nairobi HQ

Reporting to the Finance Manager the main purpose of the job is to ensure timely delivery of financial information to the management to aid in planning, decision making and communication of financial information to Stakeholders. The role will be responsible for the Reporting and Treasury functions of the organization.

Bachelor’s degree in Business Administration, Finance and Accounting or its equivalent from a recognized institution.
CPA K/ ACCA or its equivalent from a recognized institution.
Strong understanding of application of reinsurance
Financial planning and strategy
Industry awareness

Minimum of six (6) years’ relevant experience
Insurance Industry experience a MUST.

Application Process

Please submit your detailed curriculum vitae through email address: careers@amaco.co.ke

Closing date

20^th December 2024

Deputy Claims Manager

The Deputy Claims Manager shall be responsible for managing the administrative, co-ordination and operations of the Claims, Legal, & Investigations Department, including supervising staff in the department.

Nairobi HQ

The position shall provide high level support to the Claims Manager making important contributions to the financial and operating success including preparing reports and registers, file allocation and diary management when required from time to time.

Bachelor degree in Commerce or Law or other related studies
Diploma in Insurance is a must
ACII or FCII qualifications will be added advantage
Good knowledge of non-motor claims processes

At least 5 years’ experience at a senior level in relevant position

Application Process

Please submit your detailed curriculum vitae through email address: careers@amaco.co.ke

Closing date

20^th December 2024

Human resource and administration manager

We are looking for a Human resource and Administration Manager to oversee the planning, development, and management of all aspects related to human resources with the primary responsibility to ensure our organization’s workforce is aligned with company goals

Nairobi HQ

Provide general HR leadership and guidance to managers and employees in the areas of performance management, objective setting, workforce strategy, coaching, staffing issues, employee relations, compensation, and organizational development.

A master’s degree from a recognized university
Bachelor’s degree in social science or related field
Higher diploma in human resource management
Full member and of good standing of the Institute of the Human Resource Management (IHRM)
Demonstrable Practical knowledge of labour laws
Strong attention to detail with a good knowledge of business administration.
Excellent communication skills both verbal and written
Good practical experience in the use of Microsoft Office packages.
High degree of emotional intelligence, integrity, trust and dependability
Ability to work independently as well as part of team

Minimum of 8 years’ work experience in a Senior Human Resource Management Role

Application Process

Kindly send your CV and cover letter detailing your experience, qualification and motivation for the job to careers@amaco.co.ke.

Closing date

20^th December 2024

Sales Team

We welcome you to be a part of our journey and build your own career with our easy-to-sell non motor insurance products with flexible terms.
This is a fantastic opportunity for motivated individuals looking to make a significant impact in a dynamic and rewarding environment.

Build and maintain relationships with clients to understand their insurance needs.
Provide expert advice on various insurance products.
Meet sales targets and contribute to team goals.

Previous sales experience preferred, but not required.
Strong communication and interpersonal skills.
A passion for helping others and a drive to succeed.

What We Offer:

Competitive incentives and commission structure.
Comprehensive training program.
Opportunities for career advancement

Kindly send your CV and cover letter to hqmarketing@amaco.co.ke

Bancassurance Head

AMACO Insurance is seeking an experienced and ambitious Bancassurance Head to drive the growth of our Bancassurance distribution channel. This is a high-impact role responsible for building and expanding partnerships with banks and financial institutions, optimizing cross-selling opportunities, and increasing overall market share.

To drive and develop general insurance sales through banc assurance channel partners and ensuring service delivery for Individual / Corporate clients to achieve growth and profitability in line with the overall banc assurance strategy.

Minimum Qualifications, Knowledge, Experience & Key Competencies

• Drive the achievement of the set financial targets while delivering consistent, seamless and trusted customer service to ensure customer retention and loyalty.
• Establishing, maintaining and growing relations with Bank Officers and alternative partners to identify marketing opportunity and customer requirements
• Managing and coordinating the smooth running of banc assurance / alternative channels for quality and quantity business
• Handling, reporting, planning and administration of bancasurance and alternative distribution channels.
• Work closely with the branches and business teams to ensure that set Bancassurance targets are met.
• Review the Bancassurance strategy and performance and take appropriate remedial action to assist all involved in the process to achieve desired performance.

• Bachelor’s Degree in Business related field from a recognized university.
• Professional Insurance Qualification ACII, AIIK/ CIM,
• At least 3 years’ experience in Banc assurance products sales and relationship management in an Insurance Company
• Excellent interpersonal and communication skills.
• Team worker with great attention to detail.
• Results oriented, self-driven with a proven performance track record.

Key Deliverables:

• Business Growth and profitability
• Increase brand awareness and market penetration
• Offer excellent customer service to policyholders and claimants

How to Apply: Interested candidates should submit their CV and cover letter to hqmarketing@amaco.co.ke by 24th October 2024

Senior Branch Manager – Nairobi

AMACO Insurance is seeking an experienced and ambitious Senior Branch Manager – Nairobi. The ideal candidate will be responsible for innovation and leadership to grow the branch’s market share, managing high-performing teams, ensuring sustainable profitability and operational excellence.

Job Summary

The role holder will be responsible for marketing, customer service, public relations, operations, management and overall running of the branch. The role performs oversight functions to other core duties and staff within the assigned branch.

Key Responsibilities

• Achieve branch revenue budget and growth targets
• Contribute to the development of operational policies for the achievement of corporate plans as stipulated in the Business Strategy
• Comply with and keep abreast of established policies, procedures, and applicable regulations in the branch operations for monitoring of business activities.
• Communicate management goals and objectives to staff through branch meetings.
• Ensure staff are well supervised, trained and developed to be technically competent to perform their duties.
• Ensure branch profitability.
• Manage direct/individual clients’ sales, corporate and intermediary sales.
• Identify/ develop new business opportunities and intermediaries.
• Ensure recruitment, training, and licensing of intermediaries.
• Market research and intelligence
• Ensure accurate and competitive quotations are prepared and delivered promptly to prospective clients, brokers, and agents.
• General management and administration of the branch office
• Foster and maintain good corporate image through liaison with all competitors, intermediaries, and the general public.
• Establish and maintain a good relationship and high public relations with intermediaries and clients, including visitations.
• Maintain close liaison with other departments in the Company.
• Ensure safe custody of the Branch’s fixed assets by maintaining an asset register and appropriate insurances.

Qualifications and experience

• Bachelor’s degree in Insurance, Marketing, or other business-related discipline
• Diploma in Insurance (ACII or AIIK)
• Member of Cll or IIK
• 7 years’ experience in the insurance industry, 3 of which should be in branch management.
• Knowledge of intermediaries in the branch region and good business relationship with them.

What We Offer:

• Competitive salary with performance-based bonuses.
• Opportunities for professional growth and development.

How to Apply: Interested candidates should submit their CV and cover letter to hqmarketing@amaco.co.ke by 24th October 2024

ASSISTANT MANAGER: HUMAN RESOURCE

Provide general HR leadership and guidance to managers and employees in the areas of performance management, objective setting, workforce strategy, coaching, staffing issues, employee relations, compensation, and organizational development. The incumbent will be responsible to maintain extensive knowledge of the business operating environment and key relationships with statutory and regulatory authorities.

Knowledge, experience and qualifications required

Bachelor’s degree in social science or related field.
Diploma in Human Resources Management.
Full member and of good standing of the Institute of the Human Resource Management (IHRM)
Minimum of 5 years’ work experience in a busy Human Resource department.
Demonstratable Practical knowledge of labour laws.
Strong attention to detail with a good knowledge of business administration.
Excellent communication skills both verbal and written
Good practical experience in the use of Microsoft Office packages.
High degree of emotional intelligence, integrity, trust and dependability.

Ability to work independently as well as part of team

Duties and Responsibilities:

Support, implement and administer the effective and timely recruitment processes in the hiring, developing and retaining the best talents available to support the strategic human resources needs of the company.
Ensure organization staffing is optimized at all time in line with production targets and service levels.
Onboard joining staff in line with HR policy and best practice.
Set up working methodology for succession planning analysis, implementation and monitoring of talent needs to actualize the corporate strategy.
Develop the recruitment and selection process to include: Appointment /Confirmation and Separation.
Formulate effective Performance Appraisal policy and procedures and ensure its compliance.
Coordinate and supervise the management and maintenance of staff contracts, personnel files and other employee information.
Assist managers with the mid-year and end of year performance evaluation process.
Partner with finance to ensure accurate payroll processing and statutory compliance on monthly basis.
Provide timely and accurate guidance to managers regarding employment relation issues.
Ensure timely, equitable, transparent and systematic administration of all HR benefits, entitlements, contracts renewal and termination, performance management, promotions and other HR activities.
Ensure all staff insurances are in place and are periodically updated including additions, deletions and renewals.
Provide ongoing strategy guidance, interpretation, and support to management in all areas of HR management.
Be a role model by promoting management excellence in the office by ensuring a high level of professionalism at all times in all areas of HR.
Effectively manage the human resources lifecycle of the company.
Ensure compliance with statutory and regulatory obligations.
Ensure full compliance with the labour laws and align to best practice.
Perform any other duties as may be assigned from time to time.

Interested candidates are requested to email their letter of application and a copy of their updated Curriculum Vitae indicating our reference number, quoting the relevant department of interest and outlining how they meet requirements for the position to: The Human Resource Manager hr@amaco.co.ke, career@amaco.co.ke,

Closing Date: 26^th September 2024

Africa Merchant Assurance Company Limited is an equal opportunity employer.

GRADUATE INTERNSHIP PROGRAM

The objective of Africa Merchant Assurance Company (AMACO), in respect of this program is to develop young talent, to take up employment at AMACO and the insurance industry in Kenya. The graduate internship program will provide an opportunity to the successful candidates to gain on-the-job training experience, expand knowledge, refine career goals and build professional networks, mentors and contacts.
In this regard, Africa Merchant Assurance Company Limited seeks to engage graduate interns for a period of six months effective 1st November 2024 to 30th April 2025 in the following departments: Finance, underwriting, Information & Communication Technology (ICT), Marketing, Human Resource and Legal.

Basic Requirements:

Bachelor’s Degree from a recognized university in the following disciplines: Finance, Accounting, Actuarial Science, Insurance, Marketing, Human Resources, ICT and LLB.
Diploma in Insurance holders from the College of Insurance will also be considered.
Be a Kenyan youth aged between 22 years -27 years.
Copies of National Identity card, NSSF, NHIF, PIN Certificate.

REF. NO:

MRT/09/2024/003

Closing Date: 27^th September 2024

Africa Merchant Assurance Company Limited is an equal opportunity employer.

Branch Manager

We are a dynamic, well – established General Insurance Company in the country. We are seeking to recruit a highly qualified, result – oriented individual for the following position.

Branch Manager – Kericho Branch

Reporting to the Head of Sales and Marketing. The branch manager will be responsible for achieving sales targets, establishing business partners and provide administrative oversight to branch activities. The Branch manager will be in charge of all our marketing channels at branch level.

Qualification:

Be a holder of a business related University degree
Diploma in Insurance or ACII/IIK
Diploma in sales and marketing
Good progress in professional insurance certification will be an added advantage.

At least 3 years practical work experience in marketing, underwriting or sales.

Application Process; Kindly send your CV and cover letter detailing your qualification and experience. to hr@amaco.co.ke, careers@amaco.co.ke

Closing Date: 15^th September 2024, at 5:00 p.m

Branch Manager

We are a dynamic, well – established General Insurance Company in the country. We are seeking to recruit a highly qualified, result – oriented individual for the following position

Mombasa, Voi and Kakamega

Qualification:

Be a holder of a business related University degree
Diploma in Insurance or ACII/IIK
Diploma in sales and marketing
Good progress in professional insurance certification will be an added advantage

At least 3 years practical work experience in marketing, underwriting or sales

Application Process

Kindly send your CV and cover letter detailing your experience, qualification and motivation for the job to hr@amaco.co.ke and address it to The Human Resource Manager P.O. BOX 61599-00200, NAIROBI as soon as you read this advert.

Closing Date: 17th July 2024

Non-Motor insurance Sales Executive

We are seeking motivated and goal-oriented individuals to join Our team as sales executives(non-motor business)
If you have a passion for networking and sales, the basic requirement is to be above 23years of age and have completed your university or college education.

What’s in it for you?

Travel and airtime allowance
Job security
Potentially high pay
Adequate training
Zero investment capital to start your career
Be your own boss
No retirement age

Responsibilities:

Identify and pursue potential clients.
On board as many customers as possible and expand the client base.
Provide expert advice on available insurance products and coverage options.

Duties and Responsibilities:

Diploma or/and degree in a business related field.
Fresh graduates

Application Process; Kindly send your CV and cover letter detailing your qualification and experience. to hr@amaco.co.ke, careers@amaco.co.ke

Closing Date: 31st July 2024, at 5:00 p.m

Non-Motor insurance Sales Executive

Reporting to the Branch Manager, the position holder will ensure recruitment, training and close supervision and support of direct sales staff in their pursuit of business to ensure company procedures and ethics are followed in order to achieve company budgets.

Recruiting, selecting, training, motivating and growing the direct sales staff and independent agencies
Sourcing quality and sustainable business for the company
Setting goals and monitoring performance.

Qualification, Competencies and Attributes:

Minimum K.C.S.E with a minimum grade of C plain
Degree or Diploma in any business-related field will be an added advantage
Certificate of Proficiency (COP)
Track record of three years in insurance sales.

Application Process

Interested candidates are requested to send a letter of application and copy of their updated curriculum vitae indicating our reference and day time contact to: The Human Resource Manager P. O. Box 61599-00200, Nairobi or Email to careers@amaco.co.ke

Closing Date: 16^th June 2024

Africa Merchant Assurance Company is an equal opportunity employer.

CHIEF EXECUTIVE OFFICER(C.E.O)

AMACO is undergoing a major transformative reorganization. The Company is looking for a “Change Leader” to spearhead the transformation, lead the new board’s strategic agenda and ensure a high-performing Company that exceeds customers’ expectations and gives value to shareholders. To this end, the Board of Directors invites suitably qualified candidates to apply for the position of Chief Executive Officer (CEO).

Responsibilities:

The CEO’s main responsibility will be to drive the Company’s overall operations and sustainable growth, develop and recommend to the Board the long-term strategy, annual business plans, and annual operating budgets, maintain public confidence in the services offered by the company by developing and promoting effective industry-specific management practices, income protection mechanisms and compliance with the relevant statutory requirements. He/she should be able to lead the modernization and transformation of the Company.

Required Skills and Competencies:

Establishing proper internal monitoring and control systems and procedures.
Lead in the formulation and implementation of corporate policies including, but not limited to, planning for impact changes in the insurance industry.
Ensuring sound financial management of the company through portfolio management, process optimization, risk-based pricing, and cost discipline.
Able to lead the modernization and transformation of the Company including overseeing the development and implementation of transformation initiatives.
Ensuring that the Board of Directors is provided with all relevant information, trends in the market and recommendations to facilitate informed decision-making.
Stakeholder management
Lead in the implementation of strategic projects with the support of the Executive Committee.
Ensure alignment and adherence to the Company’s culture, values, communication standards and behaviour, to create a safe and pleasant work environment for all employees.
Delivering results while maintaining good corporate citizenship through building a professional and achievement-oriented Executive Management team
Nurturing and maintaining a performance-driven, ethical, fair and meritocratic corporate culture that will attract and retain talented and competent individuals.
Developing and inculcating customer focus and customer satisfaction as key attributes in the Company
Implement digital transformation of the company for greater efficiency and enhanced customer experience.
Monitor Customer satisfaction, identify improvement areas and implement corrective actions.
Implement mechanisms to achieve the company’s financial targets. Monitor the top-line activities and technical results on a regular basis.
Ensure prudent claims management and underwriting by maintaining adequate reserves and competitive insurance premium rates.
Any other duties that fall under the responsibility of the CEO

Academic Qualifications:

- Must have a bachelor’s degree in Finance, Insurance and Business or any other relevant degree from a recognized university;
- Must have a Masters qualification in Finance, Insurance, Business or other relevant Masters qualification from a recognised university;
- Must have a minimum of fifteen (15) years experience at a senior management level in a large organisation, preferably in Reinsurance, Insurance or Financial Institutions;
- Must have a professional qualification in Insurance, Accounting or Banking or other relevant professions; – ACII, CPA(K), FIA, CIM, CIMA.

Strategic thinker with good commercial acumen and the ability to identify and exploit economic opportunities in changing environments;
Demonstrated ability to drive change and transformation, with a proven capability of quickly assessing complex situations, generating astute, practical and pragmatic solutions, coming up with action plans and correcting problems;
A track record of exemplary performance leadership, effective planning and project management skills.
Experience in implementation of institutional strengthening projects (ISPs), improving organizational efficiency and effectiveness with attention to detail;
Ability to work under pressure, applying emotional intelligence, while exercising team leadership and effective decision-making skills;
excellent oral and written communication, strong presentation, and negotiation skills;
Knowledge of insurance, investment, trade, treasury and other cross-functional products.

We offer a competitive remuneration package. The appointment will be for a contractual period of five (5) years, renewable once for a similar period subject to satisfactory performance and delivery of set performance targets and outcomes.

Application Requirements

Suitably qualified candidates should send their applications to chairman@amaco.co.ke by 28^th June 2024 – 5.00 p.m. and attach their CVs, academic certificates, professional certificates, valid KRA tax compliance certificate, valid police clearance certificate, valid CRB clearance certificate and valid HELB clearance certificate. The applications should also have the names and contacts of three referees.

Hard copy applications shall not be accepted.

EXECUTIVE ASSISTANT

We are seeking a reliable and dedicated Executive Assistant to provide comprehensive support to
the Company Executives. The ideal candidate will be highly organized, discreet, and capable of
managing a wide range of administrative tasks. This role requires exceptional communication
skills, attention to detail, and the ability to anticipate the needs of the Company Executives. The
Executive Assistant will play a crucial role in ensuring the smooth operation of the Company
Executives’ office and facilitating effective communication between the Company Executives and
internal/external stakeholders.

Requirements:

1. Proven experience as a Personal Assistant or Executive Assistant, preferably supporting
senior executives.
2. Excellent organizational and time management skills with the ability to prioritize tasks
effectively.
3. Strong attention to detail and accuracy in all work performed.
4. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other
relevant software.
5. Exceptional written and verbal communication skills.
6. Ability to maintain confidentiality and exercise discretion in all interactions.
7. Flexibility and adaptability to changing priorities and deadlines.
8. Professional demeanor and interpersonal skills.

Key Performance Measures:

Documentation and Reporting: Prepare detailed reports outlining investigation findings, adjustment results, and recommended settlement amounts.
Claim Assessment: Investigate and analyze both motor and non-motor insurance claims to determine the validity and coverage of the claim
Coverage Determination: Interpret insurance policies to ascertain the level of coverage applicable to each claim
Review documents and pertinent requirements regarding an insurance claim.
Ensure that the insurance claim made by the insured is complete in form and complies with the documentary requirements of an insurance claim.
Advice claimants regarding basic matters about their insurance coverage in relation to the insurance claim.
Respond to both internal and external claims inquiries concerning payments, claims process, service providers, and the filing/completion of proper forms.
Record all claims transactions including appointment of Loss Adjusters, investigators and surveyors.
Prepare claims registers for claims and update the various claims reports.
Track and follow up on receipt of necessary forms/documents.
Process payments to insured’s and service providers as per SLA.
Maintain adequate initial reserves as per reserve guidelines and participate in the monthly, quarterly and annual reserves reviews.
Attend to walk-in clients.
Reconciliation of service providers statements.
Ensure that claims, appointment and payments are processed within the set TATs and files duly updated.
Ensure that initial demand letter is prepared, sent out on all recovery matters and recovery register updated.
Prompt settlement of invoices and negotiation with service providers to realize Savings as per set targets.
Record and update all required registers or company data across all necessary system.
Initiate, pursue recover under motor, XOL, FacRe or any other recovery.
Adhere to claims manual procedures and process.
Perform any other duties as may be assigned from time to time.

• As described in your Personal Scorecard.

Experience and Qualifications Required:

• A bachelor’s degree in Business Administration, Office Management, Secretarial Studies,
or a related field is preferred.
• 2–3 years’ experience in Senior Executives or Management Support.
• Knowledge and experience in Finance will be an added advantage.

Technical/ Functional competencies:

- Knowledge of insurance regulatory requirements.
- Knowledge of insurance products.
- Non-Motor loss adjustment knowledge

Application Process

Kindly send your CV and cover letter detailing your experience, qualification and motivation for the job to hr@amaco.co.ke, career@amaco.co.ke or/ and address it to The Human Resource Manager P.O. BOX 61599-00200, NAIROBI as soon as you read this advert.

Closing Date: 14th June 2024 at 5:00 p.m.

CLAIMS ASSISTANT

The role holder will be responsible for the processing and payment of general insurance claims.

Key Performance Measures:

Documentation and Reporting: Prepare detailed reports outlining investigation findings, adjustment results, and recommended settlement amounts.
Claim Assessment: Investigate and analyze both motor and non-motor insurance claims to determine the validity and coverage of the claim
Coverage Determination: Interpret insurance policies to ascertain the level of coverage applicable to each claim
Review documents and pertinent requirements regarding an insurance claim.
Ensure that the insurance claim made by the insured is complete in form and complies with the documentary requirements of an insurance claim.
Advice claimants regarding basic matters about their insurance coverage in relation to the insurance claim.
Respond to both internal and external claims inquiries concerning payments, claims process, service providers, and the filing/completion of proper forms.
Record all claims transactions including appointment of Loss Adjusters, investigators and surveyors.
Prepare claims registers for claims and update the various claims reports.
Track and follow up on receipt of necessary forms/documents.
Process payments to insured’s and service providers as per SLA.
Maintain adequate initial reserves as per reserve guidelines and participate in the monthly, quarterly and annual reserves reviews.
Attend to walk-in clients.
Reconciliation of service providers statements.
Ensure that claims, appointment and payments are processed within the set TATs and files duly updated.
Ensure that initial demand letter is prepared, sent out on all recovery matters and recovery register updated.
Prompt settlement of invoices and negotiation with service providers to realize Savings as per set targets.
Record and update all required registers or company data across all necessary system.
Initiate, pursue recover under motor, XOL, FacRe or any other recovery.
Adhere to claims manual procedures and process.
Perform any other duties as may be assigned from time to time.

As described in your Personal Scorecard.

Knowledge, Experience and Qualifications Required:

- Bachelors of degree or commerce (insurance option preferred).
- Progress in professional qualification in Insurance (ACII or AIIK).
- 1 years experience in insurance claims processing.
- Knowledge and experience in the insurance sector preferably working in a fast paced environment.

Soft Skills Required:

Communication Skills: Effective communication is crucial for interacting with policyholders, claimants, and colleagues. Clear and concise communication helps in explaining complex insurance terms and procedures to non-experts.
Empathy and Customer Service: Demonstrating empathy and providing excellent customer service during what can be a stressful time for claimants helps build trust and ensure positive experiences.
Analytical Thinking: Claims adjusters need to analyze policy terms, evidence, and other information to make accurate coverage determinations and assess the value of claims.
Attention to Detail: Thoroughly reviewing documentation, policies, and evidence is essential to accurately assess claims and avoid errors.

Technical/ Functional competencies:

- Knowledge of insurance regulatory requirements.
- Knowledge of insurance products.
- Non-Motor loss adjustment knowledge

Application Process

Closing Date: 30^th April 2024 at 5:00 p.m.

Head of sales & business development

The position is responsible for the development and management of an Innovative, growth focused sales and marketing strategy focusing primarily on existing products, new product and emerging markets to drive profitable business growth and is accountable for the achievement of revenue budgets through defined distribution channels to facilitate achievement of the overall budget.