Report any loss within 48hrs and not later than 7 days by:-

• Filling the claim notification form
• Calling our claims department office
• E-mailing our office

The following documents should be forwarded thereafter.

• Duly filled miscellaneous claim form
• Police abstract report
• Consignment note
• Copy f your policy schedule
• Excess normally deducted from net pay.
• Once we are in receipt of all the above documents, a loss adjuster appointed to adjust the claim and advise us on our liability & quantum.
• We issue settlement offer (discharge voucher).
• Settle the claim (insurance act within 90 days upon submission of all the required documents, while in the market to remain competitive we settle in thirty days).

If M/V is comprehensive, it should be taken to one of the garages in our panel for assessment and thereafter repairs/if it is a total loss wait for our discharge voucher.

Before releasing the motor vehicle from the garage once the repairs are done, it should be re-inspected and later policy excess should be paid.

If own repairs, we issue discharge vouchers

Settlement of the claim.

Report any loss within 48hrs and not later than 7 days by:-

• Filling the claim notification form. (Available in our offices).
• Calling our claims department office
• E-mailing our office

The following documents should be forwarded

• Duly filled WIBA claim form
• Copy of I.D of the injured person
• Copies of pay slips 3 months prior the accident
• Original medical receipts
• Muster pay roll
• Labour department forms (LD 104, LD 105 and LD 108) depending on the magnitude of the loss.
• Copy of policy schedule
• We calculate the claim amount based on our limits of liability.

The following documents should be forwarded

• Duly filled GPA claim form
• Copy of I.D of the injured person
• Copies of pay slips 3 months prior the accident
• Original medical receipts
• Muster pay roll
• Labour department forms (LD 104, LD 105 and LD 108) depending on the magnitude of the loss.
• Copy of policy schedule
• We calculate the claim amount based on our limits of liability.

Option 1: Company authority to replace in the glass mart

• Fill the windscreen claim form
• Pay the re-instatement fees which 10 % of the windscreen replacement limit
• Get authority from the claims department for replacement

Option 2: Insured own replacement

The following documents are required:-

• Duly filled windscreen claim form
• Photographs of the damaged windscreen(number plates should be captured)
• Photographs of replaced windscreen (number plates should be captured).
• E.T.R. generated receipts of the replacement charges for the windscreen.
• Payment will be made upon submission of all documentations & a re-instatement amount, which is 10% of the windscreen limit, will be deducted from the total claim.